FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We ship from our warehouses in both the United States and Canada, depending on product availability.
If you live outside North America, please contact us at support@frostonic.com — we’ll do our best to arrange delivery to your region.
How long does shipping take?
Shipping times vary based on product availability and your location. Normally, the shipping time will be shown at the checkout page.
For exact timelines, please reach out to our support team for details before placing your order.
What is your warranty policy?
We stand behind the quality of our products.
All purchases are covered by:
• Portable tubs: 1-year warranty
• Standard tubs: 2-year warranty
• Chillers: 1-year warranty
• Sauna Blanket: 1-year warranty
• Sauna Steamer : 1-year warranty
This warranty covers manufacturing defects and quality issues under normal use.
What if my product is damaged or defective?
Your satisfaction is our priority.
We offer a 40-day Satisfaction Guarantee: if your product arrives damaged or defective, or you’re unhappy with it, please email us at support@frostonic.com.We’ll work with you to resolve the issue or arrange a replacement/return.
Can I return my purchase?
Yes. Returns are accepted under certain conditions.
Please contact our support team at support@frostonic.com within 40 days of receiving your order for return instructions.
(Return shipping fees may apply.)
Cold Plunging
Below are some of are common questions regarding cold plunging.
What is cold plunging?
Cold plunging is immersing your body in cold water, usually between 40–59°F (4–15°C), to promote recovery and overall wellness.
What is the optimal cold plunging temperature for me?
Most people benefit from 50–59°F (10–15°C).Beginners may start warmer and gradually lower the temperature as their body adapts.
What benefits of using ice bathing?
Cold plunging may help reduce inflammation, speed up muscle recovery, improve circulation, boost mood, and support mental resilience.
How do I use it?
Each product comes with a user manual that includes detailed instructions.
Click here to view user manual page.
If you have any questions, our team is here to help—just contact us anytime.
Hot Sauna
Below are some common questions regarding hot sauna.
Can I use use sauna product while pregnant or breastfeeding?
We do not recommend using this device if you are pregnant, planning to become pregnant, or breastfeeding.
It has not been tested in these circumstances, so the potential risks are unknown.
How long should I stay inside a sauna session?
For most users, 15–20 minutes per session is recommended. Beginners may start with 8–10 minutes and gradually increase as they build tolerance. Always listen to your body and exit if you feel lightheaded, dizzy, or overheated.
Can using a sauna help with recovery after workouts?
Yes.
Saunas can increase circulation, relax muscles, and help reduce post-exercise soreness. The heat promotes faster recovery by delivering oxygen-rich blood to tired muscles and aiding in the removal of metabolic waste.
Are there any health conditions where using a sauna is not recommended?
People with heart disease, uncontrolled high blood pressure, respiratory issues, or those who are pregnant should avoid sauna use unless cleared by a healthcare professional.
Always consult your doctor before starting regular sauna sessions if you have any pre-existing medical conditions.