Shipping policy
Shipping Policy
Thank you for choosing Frostonic. We are committed to delivering premium cold therapy products with transparency, reliability, and care. Please review the following policy to better understand how we handle shipping.
Order Processing & Confirmation
- Once your order is successfully placed through our website, you will automatically receive a confirmation email.
- Orders are typically processed within 2–3 business days, depending on product availability.
- During peak seasons, holidays, or special promotions, processing times may be slightly longer.
Shipping & Notifications
- When your order has been dispatched, you will receive a shipping notification email with tracking details.
- Delivery times may vary depending on your location and the selected shipping method.
- Frostonic is not liable for delays, damage, or loss caused by third-party logistics providers.
Address Accuracy
- It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
- If a delivery fails due to an incorrect or incomplete address, additional shipping charges may apply.
- Frostonic is not responsible for delivery delays, losses, or redelivery fees resulting from inaccurate address information.
Shipping Regions
- We currently ship to North America only (United States and Canada).
- If you are located outside of North America, please contact us for more details on potential shipping options.
Support
If you have any questions about your order or shipping status, please reach out to our support team at support@frostonic.com — we’re here to help.